We strive to ship out your order from in-stock items within 72 hours. Orders are processed on Tuesdays, excluding holidays. Orders received during the weekend, holidays and after 1:30pm EST will begin processing the next processing day. Please allow 1-2 extra days for processing during peak business periods such as sales and holidays. Shipping times may vary due to availability of merchandise. Orders are processed and shipped from Georgia. Delivery times vary depending on method chosen at checkout and where in the country you live. We cannot guarantee delivery times, but we will do our best to get your package out to you as quickly as we can.

Returns
We will be glad to make an exchange or credit your credit card account for any items you are not completely happy with. The item must be returned to Ten Toes Up. within 10 days of the order date in unworn and perfect condition (including original packaging) along with an email to Ten Toes Up orders @ sockologytentoesup@gmail.com requesting a return.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at accounting @ sockologytentoesup@gmail.com

Exchanges (if applicable)
We replace items if they are defective or damaged due to our negligence. If you need to exchange it for the same item, send us an email to Ten Toes orders @ sockologytentoesup@gmail.com.

Shipping
To return your product, you should send an email to sockologytentoesup@gmail.com requesting Return Shipment instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Ten Toes Up Warranty?  Socks are pretty durable and last for some time,  but if they fall apart with a couple of washes, something is not right. Let us know the details, and we'll see how we can keep your feet happy. Emails and pictures should be sent to Ten Toes Up orders @ sockologytentoesup@gmail.com

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